I noticed a mistake in my invoice - what should I do?

Every now and then, invoices have mistakes. Typos and misplaced commas can sometimes cause grey hairs. 

If you notice a mistake in one of the invoices you have already made, you can simply cancel the invoice yourself before the due date. In this case, the client/customer will receive a credit note.  

How to cancel the invoice and create a credit note:

Go to the "Invoices"-tab, you will find there a list of your invoices.

Click the three dots on the incorrect invoice and choose the option "Create credit note"

This will cancel the incorrect invoice and send a credit note to the customer so that the invoice won't stay unpaid in the bookkeeping.

You can also copy the invoice before crediting it, so that you won't have to create the new invoice from the beginning.

If you need help in cancelling an invoice, you can always contact our customer service.