Sometimes there is a mistake on the invoice and your customer asks you to send a new corrected invoice. You can't just delete the invoice, but you can correct the error by sending a refund invoice.
The invoice cannot be deleted, as invoices must have consecutive numbering. Running numbering in invoicing is determined by the Accounting Act.
You can issue a refund invoice by navigating to "Invoices" in the UKKO system. Find the invoice for which you need to issue a refund. There are three dots on the right side of the invoice line, by clicking on which you will see a menu that says "issue credit note".
If the original invoice was sent as an online invoice, e-mail invoice, or letter, the refund invoice will also be sent using the same delivery method.
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