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What happes if my client doesn't pay the bill?

If your customer does not pay the invoice, we will first send a notice, after which a reminder if necessary.

We will send your client an automatic notice, when a payment has gone 5 days past its due date.
Please note, that we can do this only when you have given a contact person and a valid email adress.
When a payment is late, the first official reminder will be sent 14 days after the due date and the second 28 days after. These reminders will not cost you any extra fees. The reminder fee of 5€ will be charged from your client.

At your request, we can transfer the invoice into debt collection after the first official reminder. When you want this to be done, please contact our customer service (remember to mention the invoice ID).

Have more questions? Submit a request


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